OUR COMMITMENTS TO YOU

ACCEPTANCE OF YOUR BOOKING
We confirm the details of your booking as soon as possible after we receive your initial deposit and the booking form duly completed and signed by yourself. A receipt from us for this deposit does not, on its own, constitute acceptance of the booking by us.

PRICE CONDITIONS
The prices of all tours by coach are fully guaranteed and will not be subject to any surcharges. The only exception to this is the cost of any special government levy which will be passed onto you e.g. V.A.T. All prices quoted are calculated by references to the relevant exchange rates published in the Financial Times in September 2009, as set out below.
£1 = €1.20345
Because we have to absorb some increases in costs, we cannot give any refunds in the event of favourable currency movements.

CANCELLATION OR CHANGES MADE BY US
(A) For reasons beyond our control
If we have to cancel a booking or make a material alteration in any of all of the agreed arrangements because of war, political unrest, civil commotion, industrial dispute, natural disaster or any other cause beyond our control, we will do our best to offer alternative arrangements of a comparable standard, but if this is not possible or not acceptable to you, we will make a full and prompt refund of all money paid (within 14 clear days).

(B) For any other reason
It is most unlikely that we would cancel any tour or make a material alteration in any or all of the agreed arrangements at any time after booking except for reasons beyond our control. However, if we have to do so, we shall inform you without delay and you will have the following choice:
(a) in the case of a cancelled tour: accepting an alternative tour which will be of at least comparable standard if available OR a full and prompt refund of all money paid (within 14 clear days)
(b) in the case of a material alteration: accepting the alteration which will be of at least comparable standard, if available OR a full and prompt refund of all money paid (within 14 clear days).
If we make a material alteration in any or all of the agreed arrangements less than ten weeks before departure for any reason except those beyond our control, you will also have the right to receive reasonable compensation. We will not make any material alteration to a tour unless there is time to inform you not less than fourteen days before the scheduled date of departure. We will not cancel any tour less than ten weeks before departure for any reasons except those beyond our control.

COMPLAINTS
Of course we hope that you and your party will enjoy a trouble free and successful tour. If you do have any complaint, please inform us as soon as possible. Notice in writing of any claim or dispute arising out of this contract must be received by us within forty-two days of the date on which the tour ended.

FINANCIAL SECURITY
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Sport & Educational Travel Ltd are fully protected for the initial deposit and subsequently the balance of all money paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Sport & Educational Travel.
A certificate detailing this cover will be given to each passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking.

This insurance has been arranged by Towergate Chapman Stevens through I.G.I..